Woulfe & Woulfe PTY LTD ACN:654651920 is committed to protecting your personal information. This Privacy Policy sets out our policies and practices regarding the collection, use and disclosure of personal information that you provide to us and which we collect from you. By accessing or otherwise using the website at www.woulfe&woulfe.com contacting us by email or telephone or acquiring our products or services provided from time to time (together, the “Service”), or engaging with us in any other way, you agree to the terms and conditions set out in this Privacy Policy and consent to the processing of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us.

Please read this Privacy Policy carefully and contact us on the details below, if you have any queries. By providing your personal information to us, you consent to us collecting, holding, using, and sharing your personal information as outlined in this Privacy Policy.

  1. TYPES OF PERSONAL INFORMATION WE COLLECT AND HOLD

1.1        The types of personal information that we may collect includes:

(a)        personal  details  such  as  name,  age,  gender,  marital  status,  date  of  birth,  current employment status, your occupation and length of employment, level of education, your employment history;

(b)        contact  details  such  as  billing  and  delivery  address,  home  address,  email  address, telephone number and other contact details;

(c)         profile data including username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses;

(d)        transaction data which may include details about payments to and from you and other details of products and services you have purchased from us;

(e)        records of our interactions with you;

(f)         if you are an employee or prospective employee, information about your qualifications, skills, and work experience;

(g)        if you are a supplier or prospective supplier, information about your business skills, services, products, and prices

(h)        your computer and connection information, statistics on page views, traffic to and from and other standard web log information;

(i)          marketing and communication preferences;

(j)          any other personal information that may be required to facilitate your dealings with us;

(k)         any other personal information you may volunteer.

1.2        Wherever  lawful  and  practical,  you  have  the  option  of  not  identifying  yourself  (or  using  a pseudonym) when dealing with us.

  1. HOW WE COLLECT PERSONAL INFORMATION:

2.1        We collect your personal information in several different ways, including by way of:

(a)        when you voluntarily acquire our Services;

(b)        personal contact with us at a face-to-face meeting or situation;

(c)         correspondence, chats, social applications or services, mail, email, or telephone;

(d)        when you apply for a job, internship, or other work placement with us;

(e)        when you visit our Website;

(f)         when you invest in our business or enquire about a potential acquisition of our business.

2.2        Where possible, we will collect your Personal Information directly from you. However, where it is not reasonable or practicable to do so, we may and collect information about you from third parties. For example, personal information may be collected from other sources, such as:

(a)       your guardian or responsible person (if under 18); and

(b)       other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services;

(c)       public sources, or

(d)       our service providers.

2.3        In  such  a  case  we  will  take  reasonable  steps  to  ensure  that  you  are  made  aware  of  the information provided to us by the third party.

2.4        If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.

2.5        If you do not provide us with personal information when requested to do so, we may not be able  to  provide  our  Services  to  you,  carry  out  your  instructions,  or  otherwise  achieve  the purpose for which the information has been sought.

2.6        We may hold your personal information in hard copy files and/or electronic files.

2.7        We will destroy or de-identify information where we form the opinion that the information has been provided to us unlawfully or unfairly.

  1. WHY WE    COLLECT,    HOLD,    USE    AND    DISCLOSE    YOUR    PERSONAL INFORMATION

3.1        We  will  use  and  disclose  your  personal  information  only  for  the  purpose  (the  “primary purpose”) for which you provide it to us, which may include:

(a)        to provide you with any goods or services that you may request including enabling you to access and use the Services from time to time;

(b)        to contact and communicate with you and otherwise provide customer support;

(c)         to maintain a database of customers, subscribers or similar;

(d)        for  internal  administration  and  operational  purposes  such  as  preventing  fraud  and abuse of our systems and to troubleshoot bugs;

(e)        to assist in providing better products and services to you by tailoring the Services to meet your needs;

(f)         to consider your employment or contractual engagement application;

(g)        to  provide  you  with  further  information  about  us  or  other  websites  or  products  or services offered by us or which we consider may be of interest to you;

(h)        to carry out marketing, promotional and publicity activities (including direct marketing), market research and surveys;

(i)          to keep our Website relevant and of interest to users;

(j)          to show you advertising and information that is most relevant to you and your interests;

(k)         to allow us to run our business and perform administrative and operational tasks;

(l)          to comply with legal and regulatory requirements; and

(m)       for  any  other  purpose  which  is  stated  to  you  at  the  time  of  collection  or  that  you otherwise authorise.

3.2        When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

3.3        Sensitive  information:  Sensitive  Information  is  defined  in  the  Privacy  Act  to  include information  or  opinion  about  such  things  as  an  individual’s  racial  or  ethnic  origin,  political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

As  noted  above,  due  to  the  nature  of  our  business,  we  may  collect  sensitive  personal information from you such as your health information. This sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.
  1. COOKIES

While we do not use browsing information to identify you personally, we may use cookies, web beacons, and other tracking technologies to collect certain information about your use of the Website such as the pages you visit, the date and time of your visit, your IP address, and your interaction with the Website. A cookie is a small file containing a string of characters that is sent to your computer or mobile device when you visit a website. When you visit the website again, the cookie allows that site to recognise your browser. Cookies may store unique identifiers, user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.

  1. WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?

5.1        We may disclose your personal information to:

(a)        third party contractors engaged to perform functions or provide services relating to the purposes for which we collect personal information. If this is the case, we will do our best to ensure that their privacy policy adheres to similar standards of privacy protection and will request they comply with this Privacy Policy;

(b)        third party service providers or affiliates within or outside of Australia and who work on behalf of or with us to provide some of our administrative and other services, such as processing  payments  (such  as  credit  card  payments).  We  require  such  service providers  to  agree  not  to  use  such  information  except  as  necessary  to  provide  the services to us;

(c)         our employees, contractors and/or related entities on a ‘need to know’ basis to continue to  provide  our  products  and  services  to  you  and  to  otherwise  administer  our organisation

(d)        professional advisers, dealers, and agents;

(e)        any party to whom our assets or business may be transferred or with whom we are merged;

(f)         when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety;

(g)        when you are unable to act on your own behalf due to a health condition, we may need to discuss your health information with relatives or emergency contacts, in order that you are provided with appropriate care;

(h)        when there is a statutory requirement to share certain personal information (e.g., some diseases require mandatory notification).

5.2        We are committed to ensuring that any personal information we share is complete, accurate, uptodate and relevant.

5.3        We may also disclose your personal information if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.

5.4        At your request, we will share your personal information with your representative or any person acting  on  your  behalf  (for  example,  financial  advisers,  lawyers,  attorneys,  accountants, executors, administrators, trustees or auditors).

  1. COMMUNICATIONS AND MARKETING

6.1        We may from time to time use your personal information in order to communicate and market our  products  and  services  to  you  via  newsletters,  email  invitations  and  updates  about  our products and/or services, upcoming workshops and events. These communications may be sent in various forms, including without limitation mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth).  If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. You may opt out of direct marketing at any time by notifying us in writing or by using the opt-out facilities provided in the communication.

6.2        We do not provide your personal information to other organisations for the purposes of direct marketing.

  1. HOW WE STORE AND PROTECT YOUR PERSONAL INFORMATION

7.1        We are committed to ensuring the safety and security of your personal information. We will take reasonable technical and organisational precautions to protect your information from misuse interference,  loss, unauthorized access, modification, or disclosure.

  • we limit access to personal information to a “need-to-know” basis
  • we keep all hard copies of personal information in secure premises, accessible by authorised personnel only;
  • we store data securely on cloud servers or other types of networked or electronic storage, with providers who are subject to encryption and data protection policies;
  • our devices are protected by password and are stored in secure premises;
  • the devices we use to collect, hold, use and disclose personal information contain anti- virus software;
  • all conversations involving the discussion of personal information take place in private, where they are unable to be overheard by unauthorised personnel;
  • our Website contains pages encrypted with SSL (Secure Sockets Layer) to ensure the safety of any data submitted through use of this Website;
  • our email data is encrypted.

Despite our best efforts to securely store your information, due to the nature of email and the internet, we cannot guarantee the privacy or confidentiality of your personal information.

7.2        If you communicate with us via electronic means such as email, Zoom, Skype, contact forms or social media platforms, we do not have full control over the transmission or storage of any personal   information   disclosed.   By   participating   in   such   forms   of   communication   you understand and  accept  that  there  is  an  inherent  risk  of  disclosure  or  loss  of  your  personal information for which we cannot be held responsible.

7.3        We will destroy or de-identify your personal information when it is no longer needed for the purpose  for  which  it was  obtained, except where  we  have  a legal obligation to  retain  such information, such as your health information. We will never permanently store complete credit card details.

7.4        When you provide us with personal information, that information may be collected, stored, and processed on servers located outside of Australia. As electronic or networked storage can be accessed from various countries via an internet connection it is not always practicable to know in which country your information may be accessed or held.

  1. LINKS TO OTHER SITES

8.1        We  may  provide  links  on  our  Website  to  third  party  websites,  for  your  information  and convenience. Please note we do not have any control over such websites and are therefore not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. We note those websites are not governed by this policy. We encourage you to be safe and make sure you read their privacy policy before giving them your personal information.

  1. HOW YOU CAN ACCESS AND CORRECT YOUR PERSONAL INFORMATION

9.1        We will take reasonable steps to ensure that any personal information we collect is up-to-date, complete relevant and not misleading, and any personal information that we use or disclose is up-to-date, complete, relevant, and not misleading.

9.2        You may contact us using the details set out below to seek any of the following:

(a)        Access: You can ask to be provided full information about your personal information that we hold.

(b)        Change  or  correct  information:  You  can  also  ask  us  to  change  or  correct  any information we hold about you.

(c)         Delete your personal information: You can ask us to delete or destroy your personal information. Please note that certain conditions may apply to the exercise of this right. Please note that if we agree to delete your information, due to backups and records of deletions, it may be impossible to completely delete your information, however we will functionally  delete  the  information  and  not  sell,  transfer,  or  use  your  personal information moving forward.

9.3        We will respond to any request to access information within a reasonable time.

9.4        We will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

9.5        To protect your Personal Information, we may require identification from you before releasing the requested information.

  1. COMPLAINTS ABOUT A PRIVACY BREACH

10.1       We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it within 30 days.

10.2       If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC). Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.

  1. USERS OUTSIDE AUSTRALIA

Where you are located outside of Australia, the information we collect may be processed in and transferred between your location and Australia. Australia may not have equivalent data protection laws to those in force in your location.

  1. CHANGES TO OUR PRIVACY POLICY

Any changes to this Privacy Policy will be posted onto the Website. Unless stated otherwise, changes will be effective immediately upon being placed onto the Website. Your continued use of the Website means you agree to be bound by the amended Privacy Policy.

  1. CONTACT DETAILS

For any questions or notice, please contact us using these details:

Your privacy contact name:    Liam Woulfe

Email address:  woulfeandwoulfe@gmail.com

Phone: 0423944816

Postal address: 2/23 Colgate Avenue  Balmain 2041

This Privacy Policy was last updated: 13/12/2022